Cancellation policy

If the customer is a consumer within the meaning of Directive 2011/83/EU, the customer has the right to withdraw from the contract in accordance with the following provisions:

The customer may withdraw from the contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. Saturdays, Sundays and public holidays are included in the calculation of the period.

In order to exercise the right of withdrawal, the customer must inform Tea & Co. of their decision to withdraw from the contract by means of a clear statement, either verbally at the same time as returning the ordered goods in any Tea & Co. store or in writing. The customer may use the sample withdrawal form provided on the website, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If the customer withdraws from the contract, all payments made to Tea & Co, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a different type of delivery than the cheapest standard delivery offered by Tea & Co) will be refunded within 14 days from the day on which Tea & Co receives notification of the withdrawal from the contract. The same means of payment used for the original transaction will be used for this refund, unless expressly agreed otherwise with the customer. Under no circumstances will the customer be charged any fees for this repayment.

Tea & Co. may refuse repayment if the goods have not actually been returned and the customer has not provided proof that they have returned the goods. The customer must return or hand over the goods to Tea & Co. immediately and in any case within 14 days at the latest from the day on which he informed Tea & Co. of the revocation of the contract. The deadline is met if the customer sends the goods before the 14-day period has expired. The return costs in the event of withdrawal shall be borne by Tea & Co.

The customer shall be liable for any loss in value of the goods if this is due to handling by the customer that is not necessary to check the condition, properties and functionality of the goods.

There is no right of withdrawal for goods that have been manufactured according to customer specifications and tailored to the personal needs of the customer.

Sample withdrawal form Download

Revocation declarations can either be made verbally at the same time as the ordered goods are returned to the Tea & Co branch or must be sent in writing to this address:

Tea & Co Handelsges.m.b.H.

Griesgasse 7, 5020 Salzburg

E-mail: office@tee.co.at

Returns of goods and goods returned as a result of a withdrawal must also be sent to this address.